What services do you offer as part of your short term rental management?
We provide comprehensive Airbnb and booking.com hosting services on the Central Coast, Lake Macquarie, Hunter Valley and Port Stephens, including council registration, listing creation and management, guest communication, professional cleaning and housekeeping, property maintenance and 24/7 guest support. Our goal is to maximise your rental income while ensuring a hassle-free experience for both hosts and guests.
What are your management fees?
Our management fee is 15% of the rental revenue including GST. Additionally, there is around $300 of set up costs which covers professional photography, listing creation, council registration and fire evacutation plans.
How do I get started with your management services?
To get started, contact us through our website or call Mark directly on 0416 222 219. We’ll schedule an initial free consultation to discuss your property and tailor our services to meet your specific needs. This personalised approach helps us understand your goals and how we may be able to help you.
How do you handle guest check-ins?
We prioritise easy self-check-ins for guests via either lockboxes or digital keypads. This not only enhances the guest experience but also improves our listing visibility on Airbnb, leading to more bookings and positive reviews.
What measures do you take for property maintenance?
Our cleaning teams are always conducting inspections between guest stays and we handle any necessary repairs or maintenance promptly. We also provide regular updates to our clients who have direct contact with Mark anytime they need.
Do you offer insurance for my property?
All bookings through Airbnb are covered by AirCover. Additionally, we work with local insurance partners to ensure comprehensive coverage for your property, giving you peace of mind knowing your investment is protected.
What makes your property management service unique?
As a local on the coast and an experienced real estate agent and investor, Mark offers unparalleled market insights and investment strategies. His expertise ensures that your property not only performs well on booking plattforms, but you as a client have direct access to Mark with any questions, queries or strategies you may want to implement, setting us apart from other management services and providing a completely tailored and personal service.
How often will I receive rental income payments?
You will receive payouts once a month, along with a detaild statement outlining nightly rates, expenses and a clear breakdown or earnings.
How do you handle guest communication?
We manage all guest interactions from initial inquiries to post-stay reviews and follow ups for repeat bookings. Our team is available 24/7 to ensure prompt and professional responses, enhancing guest satisfaction. We challenge you to send an enquiry to any one of our properties and see how quickly you get a reply. This continuous communication helps maintain a high level of service and positive reviews.
What is your approach to cleaning and housekeeping?
We have our own high level contracting cleaners that provide an exceptional service and ensure the cleaning costs are as cheap as possible to maximise your profits.
Can you help with listing optimisation and marketing?
Absolutely. We have a high-level marketing plan to that which Mark uses to keep his own short term rental properties booked out for the entire year. Your only problem will be making sure you block desired dates, so you have a chance to use your own property!
How do I switch my current property management to your service?
The process typically involves a 30-day notice period to your current manager, but we can guide you through anything else that’s required.
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